Legal
The agreement between you and Brand Alchemy when you create an account, order a project, join a membership or buy a digital product.
Last updated 28 September 2026
Brand Alchemy is a one-person creative studio run by The Brand Alchemist (“I”, “me”) at brand-alchemy.org. When these Terms say Brand Alchemy, they mean me.
By creating an account, placing an order, joining a membership or buying a digital product, you agree to these Terms and to the Refund Policy. The Privacy Policy explains how your information is handled.
You start a project by choosing a service and answering the questions about it. Before you pay you see every design, your answers, your references and the price, and you confirm that this is the direction you want — it is the direction I work from.
What you buy is what I make. A purchase is for the service or product you chose and stays attached to it: it cannot be switched to a different service or product, moved to another project, or turned into credit or a refund.
Fixed-price services show their price up front. Quoted services are priced by me after I read the brief, and payment is only asked for once you have agreed the quote. Prices are in US dollars and are worked out by the site from the published prices, never from anything sent by a browser.
A project goes into my queue once it is paid — by card, or with design credits where it is eligible. Its start date and, where one applies, its estimated delivery date appear on the project page in your account.
Payments are processed by Stripe on its own secure pages. I never see or store your card details. A discount code is entered on Stripe’s checkout page, and an active membership’s discount is applied to the card price automatically.
Everything I make for you is made for you, by me, and reserves my time for your project. That is why the Refund Policy works the way it does.
Websites have a standard turnaround of up to 2 weeks once I have everything needed to begin; larger projects or added features may need up to 4 weeks. Other services have no fixed turnaround — progress is shared on your project page. Dates are estimates, not guarantees, and depend on receiving what I need from you in time.
You confirm that you own, or have permission to use, everything you upload or share with me — logos, photos, fonts, artwork, references — and that using it for your project will not infringe anyone else’s rights. It stays yours; you allow me to use it to do your project.
When a design preview is ready it appears on your project page and you are emailed. You can approve it or tell me what to change.
From the first design preview on, a change you ask for to that design — colour, placement, size, type, a detail — is a revision. One revision is included with every project — or, for a project paid with design credits, the number of revisions your membership plan includes per credit. Further revisions can be added for a set fee, shown before you pay, and are paid for at checkout before the work is done.
A revision refines the design you bought and the direction you confirmed. It does not replace it with a different concept or a different product: switching to another product or service is a new purchase, and starting the concept over from scratch may be one too. Work already done stays done if you decide not to use it.
If my work does not follow the direction you confirmed, putting it right is my correction and does not use one of your revisions. You can tell me so when you ask for the change, and I will look at it.
A project bought before 28 September 2026 keeps the terms it was bought under: changes you ask for before your first approval are part of the project, and each change after it is a revision. Its included and purchased revisions are unchanged.
Final files are delivered to the project page in your account, where you can download them. They stay there while your account is open. Keep your own copies as well.
Once a project is paid in full, you own the final files delivered to you for it.
Drafts, unused concepts, alternative directions and working files that are not delivered to you as final files remain Brand Alchemy’s.
What you supplied — your logo, photos and other materials — was always yours and stays yours.
I may show finished work in my portfolio — on this site and on social media — unless you ask me in writing, before or during the project, to keep it private.
Because Brand Alchemy provides custom creative work and reserves production time for each client, payments are non-refundable except where the law requires otherwise or I expressly agree otherwise in writing. The Refund Policy has the details for projects, memberships and digital products.
Digital products from the shop are delivered as downloads straight after payment. Bought while signed in, they are kept in your account.
Digital-product purchases are non-refundable once download/access has been delivered, except for duplicate charges, unauthorized charges, failure to provide the purchased files, or situations where a refund is otherwise required by applicable law.
They are licensed for presenting your own designs, including showing the mockups when you sell your own finished work to clients. You may not resell, redistribute or share them as standalone files, blank or modified, or supply them to other designers. The licence notice inside each file applies, and breaking it may end your access without a refund.
Please do not:
You can stop using the site at any time and ask me to delete your account, as the Privacy Policy explains. I may suspend or close an account that breaks these Terms. Anything you have already paid for is handled under the Refund Policy.
I do every project with care and skill. To the extent the law allows, the site and my services are otherwise provided as they are; I am not liable for indirect or consequential losses such as lost profits or lost business; and my total liability for any project or purchase is limited to the amount you paid for it. Nothing in these Terms limits any liability that cannot be limited by law.
Email me first at therealbrandalchemist@gmail.com. Most things are solved by a conversation, and I would rather hear about a problem than not.
These Terms are governed by the laws of the State of Texas, USA. If you are a consumer, nothing in them takes away any right or protection you have under the law of the place you live that cannot be waived by agreement.
I may update these Terms. The date at the top says when they last changed. The version in place when you place an order, buy something or join a membership is the one that applies to it, and the site records which version you agreed to.
Brand Alchemy · therealbrandalchemist@gmail.com